Woke up to 3 inches of standing water in our Brooklyn brownstone basement after a storm. The crew arrived in under 45 minutes, set up dehumidifiers, and completely dried the space out in three days.
MRMichael Rossi
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Most water damage is a cleanup problem. The situations below are a safety problem first — handle them before you think about drying anything.
Get everyone out of the home and call 911 from a safe distance — do not go back inside until officials say it is safe. If you smell gas, also call your gas utility’s emergency line once you are clear. Ready.gov’s flood guidance adds the rule that saves the most lives: never walk through moving floodwater, no matter how shallow it looks.
The first hour decides how bad this gets. Work through these six steps in order — each one takes a minute or two, and each one limits the damage the water can still do. Skip any step that does not feel safe, and call as soon as you can.
Turn the main shutoff valve clockwise to stop the flow — but only if you can reach it without walking through standing water.
Switch off the breaker for wet rooms from a dry spot. Never touch outlets, switches, or cords anywhere near standing water.
Lift rugs, electronics, documents, and furniture off wet floors. A few inches of elevation can save what matters most.
Lay towels or blankets across doorways to slow water reaching dry rooms. Do not wade into deep or moving water to do it.
Photograph each wet room, the water source if you can see it, and every damaged item — before anything is moved or cleaned.
Call (800) 110-0003 — the line is answered 24/7, and an independent local pro is ready to help.
Every water emergency below needs the same two things: one or two immediate actions from you, then a professional on the way. Do the “right now” steps only if they are safe — then call (800) 110-0003 and describe what is happening. Each card links to the full service page with the complete picture.
Right now: Shut the main valve if you can reach it safely, then open faucets to drain pressure. A burst pipe can release gallons per minute — every minute of flow matters.
Right now: Move to higher ground and stay out of floodwater — it may carry sewage and chemicals. Do not drive through flooded streets to check on the property.
Right now: Keep everyone away from the backup and do not run water through drains. Sewage carries bacteria and viruses — this is not a DIY cleanup.
Right now: Stay clear of damaged roofs and broken glass, and move valuables from the wet area. Wind-driven water keeps spreading until the entry point is covered.
Right now: Do not enter with the power on — cut electricity to the basement from a dry spot first. Basement water damages foundations fast, so call early.
Right now: Move furniture, catch drips in buckets, and watch for sagging plaster. A waterlogged ceiling can collapse without much warning.
A different kind of water problem? Water Extraction removes standing water fast; Structural Drying dries what stays damp afterward; Water Damage Inspection finds hidden damage; Crawl Space Water Damage Restoration handles water under the house; Commercial Water Damage Restoration covers business properties; and Water Damage Restoration covers the full arc from water removal to repairs.
New York Water Damage Seasons
Water emergencies follow the seasons in New York. Atlantic hurricane season runs June 1 through November 30 (National Hurricane Center) and brings the year’s worst wind-driven water. Freeze season spans December through February (NOAA), when burst pipes spike. And 82% of the state’s flash-flood and severe-storm events from 2021–2024 struck June through September (NOAA Storm Events). Know which season you are in — it tells you what to watch for.
Atlantic hurricane season (June–November) is peak time for Storm Damage Restoration (National Hurricane Center).
Freeze season (December–February) is peak time for Burst Pipe Water Damage (NOAA).
Flash-flood season (June–September) is peak time for Flood Damage Restoration (NOAA Storm Events).
Each meter below averages a county’s six FEMA National Risk Index hazard ratings (December 2025): riverine flooding, coastal flooding, hurricane, winter weather, cold wave, and strong wind. Higher meters mean water emergencies strike these counties more often — and faster response matters more there.
All ratings: FEMA National Risk Index, data version December 2025.
Suffolk County, NY holds 19 flood-related FEMA disaster declarations — the most of any covered county (OpenFEMA, October 2026). Nassau County, NY carries a Very High FEMA coastal flooding rating (National Risk Index, December 2025). Every covered county averages freezing December-through-February temperatures (NOAA), which is why burst-pipe calls climb each winter. See the full county-by-county breakdown in the New York water damage risk report.
Three steps, no forms, no waiting rooms. Here is exactly what the next few minutes look like once you dial (800) 110-0003: a real person answers, you describe the water, and an independent local pro gets connected. Most callers are talking through their damage within a minute of dialing.
Tell us where the water is, where it is coming from, and how fast it is spreading. Photos help, but they are not required.
We match your situation and location with an independent local water damage professional and connect you directly.
The provider assesses the damage, explains the work, and heads your way. A local pro typically arrives in 30–45 minutes.
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We connect callers with independent local restoration pros in 60 New York cities across 3 counties — covering 165 ZIP codes. Search your city, filter by region, or select a highlighted county on the map to see where help is available right now.
Urgent answers for urgent moments — what to do right now, and who to call.
Act fast but stay safe. Shut off the water source if you can reach it safely, cut power to wet areas from a dry spot, and move valuables off the floor. Photograph the damage, then call (800) 110-0003 — lines are answered 24/7 and you will be connected with an independent local pro. Never walk through moving floodwater.
First, shut the main water valve — usually near where the line enters the house — to stop the flow. Open faucets to drain remaining pressure, then call (800) 110-0003 right away. A burst pipe can release gallons per minute, so stopping the water comes before any thought of fixing the pipe yourself.
Listen for hissing or rushing water inside walls, watch for sudden drops in water pressure, and look for wet spots, bulging drywall, or puddles with no clear source. An unexplained spike on the water bill is another clue. If several signs line up, shut the main valve and call (800) 110-0003.
Shut the main valve immediately, then switch off electricity to affected areas from a dry location. Move valuables and documents out of the water’s path, and photograph everything for your records. Then call (800) 110-0003 — the line is answered 24/7 and connects you with an independent local burst pipe specialist.
Do not enter until the power to the basement is off — water and electricity are a deadly mix. Pump or extract standing water, remove soaked items, then dry everything with airflow and dehumidifiers. For deep water or sewage, call (800) 110-0003 instead: basement flooding often needs professional extraction equipment.
Keep everyone — including pets — away from the backup; sewage carries bacteria and viruses. Do not try to clean it yourself or run water through the drains. Call (800) 110-0003 immediately for sewage cleanup help, and photograph the damage from a safe distance for your insurance records.
Call (800) 110-0003 any time — day, night, weekends, or holidays. The line is free and answered 24/7. You will describe the damage to a real person, who connects you with an independent local water damage professional serving your New York area. For gas smells or sparking wires, call 911 first.
Learn where your main water shutoff and electrical panel are — label them so anyone in the house can find them fast. Keep (800) 110-0003 saved in your phone, store valuables off basement floors, and know your evacuation route for severe flooding. Review the plan yearly; Ready.gov’s flood pages add official checklists.
Full sources: see our Sources & Methods page.
Related guides release in Phase 5. This section stays hidden until then.
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